Privacy Policy

1. Information We Collect

Depending on how you use our website, we may collect:

• Contact information: Name and mobile number submitted through the appointment request form.
• Appointment information: Your selected doctor and details you voluntarily provide through WhatsApp.
• Communication information: Messages, questions, feedback or enquiries you send to us.
• Technical information: Basic information that may be recorded by our website hosting provider when you access the website, such as IP address, browser type and access logs.

Please do not submit prescriptions, medical reports or other sensitive health information through general website forms unless specifically requested through an appropriate channel.

2. How We Use Your Information

We may use the information you provide to:

• Respond to appointment requests and enquiries.
• Help coordinate consultations with the selected doctor.
• Provide information about our pharmacy, products, opening hours and services.
• Respond to feedback and improve our website and customer service.
• Protect the website against misuse and comply with applicable legal obligations.

We do not promise that an appointment is confirmed merely because a form has been submitted or a WhatsApp message has been sent.

3. WhatsApp and Third-Party Services

Our website may direct you to WhatsApp to communicate with Amar Medical Agency. When you use WhatsApp, your interaction is also subject to WhatsApp's own terms and privacy policy. Our website is hosted through Vercel. The hosting provider may process technical information necessary to deliver, maintain and secure the website. At the time of writing, we do not intentionally use website analytics or advertising-tracking tools. If these tools are introduced in the future, this policy will be updated as appropriate.

4. Cookies and Similar Technologies

Your browser or hosting infrastructure may use essential technical mechanisms to deliver and secure the website. We do not intentionally use advertising cookies or analytics cookies at present. You can manage cookies through your browser settings. Blocking certain essential technologies may affect website functionality.

5. Sharing of Information

We do not sell your personal information. Information may be shared with service providers when necessary to operate the website, facilitate communications, respond to your request, protect our rights or comply with applicable law. We expect such sharing to be limited to the relevant purpose.

6. Data Security and Retention

We take reasonable steps to protect the information we receive. However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. We retain information only for as long as reasonably necessary for the purpose for which it was collected, including applicable record-keeping and legal requirements.

7. Your Choices and Rights

Subject to applicable law, you may request access to, correction of or deletion of personal information you have shared with us. Some information may need to be retained where required by law or for legitimate record-keeping purposes. To submit a privacy-related request, contact us using the details below.

8. Children's Privacy

Our website is intended for general use by the public. If you submit information on behalf of a child, please ensure that you are their parent or legal guardian, or otherwise authorised to provide that information.

9. External Links

Our website may link to external websites or services. We are not responsible for their privacy practices, content or security. Please review their respective policies before sharing personal information.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, services or applicable legal requirements. The revised version will be published on this page with an updated date.

11. Contact Us

For privacy-related questions or requests, please contact us by phone or through our available WhatsApp contact option.